Contact email : excellence@chulaorchids.com
Chula Orchids
How to Place an Order or Get a Shipping Quote
Welcome to Chula Orchids! Your best online source for high quality clear plastic orchid pots with extra drainage and ventilation, the Ultimate Orchid Basket, Aircone Pots, durable and decorative plant clips, steel plant stakes, and other nursery supplies to help your orchid growing experience.
We have been in the business for over 50 years!
Minimum order $25 before shipping
Basic Info
We only accept orders and communicate by email. It gives us a handy written record of all communications.
We respond quickly to emails all year long. We ship promptly after payment is received.
Taking orders this way helps us keep costs down.
Quotes and Ordering
To help us successfully get your quote or complete your order and have it shipped as quickly as possible, please follow these instructions and make sure to include all required information.
Send your email order to: excellence@chulaorchids.com
REQUIRED INFORMATION (include in email)
* The specific PART NUMBER (easy to find in each listing) for each item you would like to order, the QUANTITY DESIRED, and the COLOR if applicable.
* The address where you would like your items shipped. We use both FedEx Ground/Home Delivery and USPS Priority Mail/Ground Advantage to find the best service for your order. To calculate the most accurate price a complete address is required. FedEx requires a phone number be given for deliveries as well.
Minimum Order
The minimum order we currently accept is $25.00 of total merchandise before shipping costs are added.
Shipping + Handling Fee
Orders under $50 include a $2.00 shipping and handling charge.
Domestic Payments
We can accept payment of invoices through Paypal or Square. It can be arranged to accept a business or bank check in some situations. All orders ship AFTER payment has been completed.
In most situations we will send you a Paypal invoice and you simply click the "Pay Now" button and follow the instructions. You do not even need to be a member of Paypal to pay the invoice.
There are no hidden cost or fees for you in using Paypal. They do charge us a fee for services. We use Paypal because it is a safe and easy way to send and receive payment over the internet.
International Payments
International customers should inquire about the forms of payment we can accept.
Order Process
Once you have sent us an email order, you should expect a response within 24 hours. Responses over the weekend can take longer. If you do not receive a reply within 24 hours, please try to contact us again as an email may have gotten caught in a spam filter or may have experienced some other unknown technical difficulty.
If you want to add or delete items or quantities before you decide to make your purchase just contact us again with the modifications. We will make the necessary adjustments to your invoice and send it to you again, no problem.
After your payment has been completed, we will ship ASAP. Most often shipments go out the same day or the next day after payment is completed. When we are eceptionally busy it can take some extra time. Shipping time on EX pots can vary depending on the size of the order.
Shipping Quotes and Services
We use both FedEx and USPS to find the best shipping option for you. You should let us know if you have a preference for one or the other.
Wrap Up
Your informational security is important to us. Paypal keeps all of your payment information secure and we never give/sell/trade any of the information you provide to us with anyone. Never have, never will.
We have been in the business for over 50 years here at Chula Orchids. Outstanding customer satisfaction is our highest priority.
Do not hesitate to contact us with any questions or concerns regarding our service at: excellence@chulaorchids.com